Please read these Terms & Conditions carefully before using the joiway platform. By creating an account or using our services, you agree to be bound by these terms.
Effective Date: January 1, 2026 | Last Updated: January 1, 2026
These Terms & Conditions constitute a legally binding agreement between you (the "User," "Player," or "you") and joiway (the "Company," "Platform," "we," "us," or "our"). By accessing or using the joiway website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you must not use our platform.
Age restrictions, residency requirements, and account eligibility criteria for Indonesian players.
Payment methods, processing times, limits, and policies for BCA, BRI, BNI, Mandiri, and e-wallets.
Wagering requirements, game contributions, maximum bet limits, and bonus forfeiture conditions.
Procedures for resolving disputes, complaints, and legal jurisdiction governing this agreement.
For the purposes of these Terms & Conditions, the following definitions apply:
To register an Account and use joiway services, you must meet the following eligibility criteria:
When registering an Account on joiway, you agree to:
joiway reserves the right to request identity verification documents at any time to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. Verification may be required before processing Withdrawals exceeding Rp 5,000,000 or at the discretion of our security team. Required documents may include:
Failure to provide requested documents within 14 days may result in Account suspension and forfeiture of any pending Withdrawals. All documents are securely stored in accordance with our Privacy Policy.
joiway accepts deposits via the following Indonesian payment methods:
All transactions must be made in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 25,000. There is no maximum deposit limit, though individual payment providers may impose their own transaction limits.
Deposits are processed instantly and credited to your Account balance within seconds during normal banking hours. Deposits made outside Indonesian banking hours (typically 22:00-08:00 WIB) or on national holidays may experience delays of up to 2 hours. joiway does not charge any deposit fees; however, your bank or e-wallet provider may impose their own transaction charges.
All deposits must originate from a bank account or e-wallet registered in your own name. Third-party deposits are strictly prohibited and will be reversed. You confirm that all funds deposited to joiway are derived from legitimate sources and are not proceeds of criminal activity. joiway reserves the right to investigate the source of large or unusual deposits and may request supporting documentation.
You may request a Withdrawal at any time, subject to the following conditions:
joiway processes approved Withdrawals within the following timeframes:
Processing times may be extended to 24 hours if additional security checks or KYC verification are required. Withdrawals are processed 24/7 including weekends and Indonesian public holidays. joiway does not charge withdrawal fees, though your receiving bank or e-wallet may impose incoming transfer charges.
joiway reserves the right to refuse or reverse any Withdrawal in the following circumstances:
joiway offers various Bonuses and promotions to Users, including welcome bonuses, deposit bonuses, cashback, free spins, and loyalty rewards. All Bonuses are subject to specific terms and conditions which are clearly stated in the promotional offer. By claiming a Bonus, you agree to comply with all applicable bonus terms.
All Bonuses are subject to wagering requirements, meaning you must wager the Bonus amount a specified number of times before any winnings can be withdrawn. Standard wagering requirements are:
Different Games contribute differently toward wagering requirements:
While an active Bonus is in your Account, you must not place wagers exceeding Rp 50,000 per round or spin across all Games. Violation of the maximum bet limit will result in forfeiture of the Bonus and any associated winnings.
joiway employs sophisticated fraud detection systems to identify bonus abuse, including but not limited to:
Users found engaging in bonus abuse will have all Bonuses and winnings forfeited, Accounts closed, and may be permanently banned from joiway.
joiway is committed to promoting responsible gaming and preventing problem gambling. We provide tools and resources to help you maintain control over your gaming activity. For comprehensive information, please visit our Responsible Gaming page.
You may request self-exclusion from joiway for a period of 6 months, 1 year, or permanent exclusion. During the self-exclusion period, your Account will be closed, and you will not be able to access joiway services or claim any Bonuses. To request self-exclusion, contact our customer support team via live chat or email.
You may set daily, weekly, or monthly deposit limits on your Account to control your spending. You may also activate a Time-Out feature that temporarily suspends your Account for 24 hours, 7 days, or 30 days. These controls can be accessed in your Account settings or by contacting customer support.
All casino games on joiway use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent third-party testing agencies including eCOGRA and iTech Labs. Game RTPs (Return to Player percentages) are publicly disclosed in each game's information section.
All sports bets placed on joiway are subject to our comprehensive sportsbook rules, which govern issues such as settlement, dead heat rules, postponed matches, and void bets. For detailed sports betting rules covering football (bandar bola), basketball, tennis, and other sports, please refer to our dedicated sportsbook terms available in your Account area.
The following activities are strictly prohibited on joiway and may result in immediate Account closure and forfeiture of funds:
While joiway strives to provide 24/7 Platform availability, we do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control including internet outages, server failures, or cyberattacks. joiway is not liable for any losses incurred due to Platform unavailability.
In the event of technical errors, game malfunctions, or incorrect odds display, joiway reserves the right to void affected bets and return stakes to players. If a malfunction causes incorrect winnings to be credited, joiway may adjust Account balances and reclaim erroneous payouts.
To the maximum extent permitted by law, joiway's total liability to you for any claims arising from your use of the Platform shall not exceed the total amount deposited into your Account in the 12 months preceding the claim. joiway is not liable for indirect, incidental, consequential, or punitive damages.
All content on the joiway Platform, including software, graphics, logos, game titles, text, and databases, is the property of joiway or its licensors and is protected by Indonesian and international copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any Platform content without express written permission.
joiway collects, processes, and stores your personal data in accordance with our Privacy Policy. By using the Platform, you consent to such collection and processing. We employ industry-standard security measures including 256-bit SSL encryption to protect your data from unauthorized access, alteration, or disclosure.
You may close your Account at any time by contacting customer support. Upon closure, you must withdraw all remaining funds within 30 days. After 30 days, joiway reserves the right to deduct a dormancy fee of Rp 25,000 per month from inactive Accounts.
joiway reserves the right to suspend or terminate your Account immediately without prior notice if we suspect:
Upon termination for cause, joiway may withhold any remaining Account balance and winnings. You will be notified of the termination reason via email.
These Terms & Conditions shall be governed by and construed in accordance with the laws of Curacao, where joiway holds its gaming license. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Curacao.
If you have a complaint or dispute with joiway, please contact our customer support team via live chat or email at [email protected]. We aim to resolve all complaints within 7 business days. If you are unsatisfied with our resolution, you may escalate the matter to our licensing authority or an independent Alternative Dispute Resolution (ADR) service.
joiway reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice. Amended terms will be posted on this page with an updated "Last Updated" date. Your continued use of the Platform after amendments are posted constitutes acceptance of the revised terms. We recommend reviewing this page regularly to stay informed of any changes.
If you have any questions or concerns regarding these Terms & Conditions, please contact us:
By creating an Account on joiway and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not accept these terms, you must immediately cease using the Platform and close your Account.
If you have questions about these Terms & Conditions or need clarification on any policies, our support team is available 24/7 to assist you.